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Return & Warranty Policy

30-Day Returns

We want you to enjoy your LUCY. If you’re unsatisfied with your purchase for any reason, you may return it within 30 days of receiving your order.

Items must be returned in resalable condition. Returns may be subject to a 15% restocking fee. Original shipping charges are non-refundable, and customers are responsible for return shipping costs.

Extra Time for Gift Purchases

Buying a gift for Christmas, a birthday, or another special occasion? For gift purchases, the 30-day return period begins when the recipient opens the gift, rather than when the order is delivered. This gives them time to try their LUCY and decide whether it’s right for them.

When contacting us about a gift return, please include the original order number or proof of purchase and the date the recipient opened the gift. If you need help locating the order, we’re happy to assist.

All other return conditions apply, including the resalable-condition requirement, 15% restocking fee, and responsibility for return shipping costs.

How to Return an Item

  1. Contact us first. Email Contact@DrawLUCY.com before returning any item or component. We’ll provide a return form and shipping instructions. Please do not ship anything back before contacting us.

  2. Provide proof of purchase. Include your order number or receipt. We can help look up your purchase if needed.

  3. Pack your return carefully. Use the original packaging to help prevent damage during shipping.

  4. Keep your tracking information. You are responsible for getting the return safely back to us. Save the tracking number and purchase adequate shipping insurance.

Please allow up to 10 business days after we receive your return for us to process it and issue your refund, less the applicable restocking fee. Shipping costs are non-refundable.

LUCY Drawing Tool Warranty

The LUCY Drawing Tool is covered by a 1-year limited warranty against defects in materials and workmanship under normal, intended use.

This warranty applies exclusively to the LUCY mini, LUCY flex, and LUCY pro. It does not apply to art supplies or other non-LUCY products.

The warranty does not cover damage caused by:

  • Misuse or improper assembly or operation.

  • Unauthorized modifications.

  • Accidents.

  • Normal wear and tear.

Warranty Registration

If you purchased directly from DrawLUCY.com, your warranty is automatically registered.

If you purchased through our official DrawLUCY Amazon store or another approved retail partner, please register your warranty at drawlucy.com/pages/warranty.

How to Make a Warranty Claim

Email Contact@DrawLUCY.com before returning any product or component. We’ll provide instructions for the next steps.

Proof of purchase or a registered warranty is required. We’re happy to help locate your purchase or registration if needed.

LUCIDArt reserves the right to repair, replace, or refund defective items at its sole discretion.